Timeframes for a reply
Due to the large number of emails, letters and phone calls each day, I will try and respond to you as quickly as possible. Please note that all communications, including emails, are dealt with in the order in which they are received.
We currently have a significant volume of casework coming in, and whilst we generally aim to get back within two weeks, at present it will take significantly longer.
Have you included your full home address? If not please re-send your email including this information in order to receive a response. This is requested even if you email frequently.